FAQs and Help
Shipping, pre-orders, returns and how to reach us.
Shipping and delivery
Where do you ship?
We ship within the U.S. only. International shipping is not available at the moment.
How long will my order take?
Please allow 5 to 7 business days for your order to be processed, fulfilled and sent from our facility. Delivery then takes about 2 to 5 business days with USPS.
What if my package is lost or stolen?
We are not responsible for packages lost in transit or stolen after delivery.
Pre-orders
How long do pre-order items take?
Pre-order items take an additional 10 to 20 business days - about two to four weeks - to ship and arrive at the address you give at checkout.
Which items are pre-order?
All of our slippers and handbags are unique and available by pre-order only. A pre-order piece shows a Pre-order tag in the shop.
Can I cancel or return a pre-order?
We are not able to return or refund a pre-order once it has been placed.
Returns, damages and issues
Can I return or exchange an item?
All jewelry and accessories are final sale: no exchanges or refunds unless the product is defective. All bags, slippers and wallets are final sale, with no exchanges or refunds.
My item arrived damaged, defective or wrong. What do I do?
Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered. Let us know within 7 days of purchase at info@luxesuitesboutique.com.
There are no refunds unless the item arrives damaged. If an item is broken or damaged after those 7 days, we are not able to offer an exchange or a refund.
Contact and support
When is customer service available?
Our online customer service team answers email Wednesday to Friday, 1 to 6 pm Pacific. We are closed Mondays and Tuesdays.
How soon will I hear back?
Please allow 24 to 72 hours for a reply. Please do not send several messages in the same thread: each new one moves your message to the end of the line and delays the reply.