FAQs and Help
Shipping, pre-orders, returns and how to reach us.
Shipping and delivery
Where do you ship?
We ship within the U.S. only. International shipping is not available at the moment.
How long will my order take?
Please allow 5 to 7 business days for your order to be processed, fulfilled and sent from our facility. Delivery then takes about 2 to 5 business days with USPS.
What if my package is lost or stolen?
We are not responsible for packages lost in transit or stolen after delivery.
Pre-orders
How long do pre-order items take?
Pre-order items take an additional 10 to 20 business days - about two to four weeks - to ship and arrive at the address you give at checkout.
Which items are pre-order?
All of our slippers and handbags are unique and available by pre-order only. A pre-order piece shows a Pre-order tag in the shop.
Can I cancel or return a pre-order?
We are not able to return or refund a pre-order once it has been placed.
Returns, damages and issues
Can I return or exchange an item?
All jewelry and accessories are final sale: no exchanges or refunds unless the product is defective. All bags, slippers and wallets are final sale, with no exchanges or refunds.
My item arrived damaged, defective or wrong. What do I do?
Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered. Let us know within 7 days of purchase at info@luxesuitesboutique.com.
There are no refunds unless the item arrives damaged. If an item is broken or damaged after those 7 days, we are not able to offer an exchange or a refund.
Visiting the boutique
Do I need an appointment to shop in store?
Yes. Shopping with us is by appointment only, so there is always someone ready for you when you arrive and the time is yours. We are open Tuesday to Sunday and closed on Mondays. Appointments are 30 minutes, and the earliest you can book is two hours from now. Your confirmation email has our address.
Can I book permanent jewelry?
Yes, and it has a booking page of its own. You will choose your chain, and we custom-fit and weld it into a seamless, clasp-free piece made to be worn every day.
Where do I park, and how do I get in?
Park in the back lot in space 14542, or out front. When you arrive, ring the doorbell and we will let you in. Running into trouble? Call or text us at (562) 374-3322.
What if I am running late, or need to change my time?
Please arrive on time so we can give you the full half hour; more than ten minutes late and we may need to move your appointment. To cancel or reschedule, please use the link in your confirmation email at least 24 hours ahead.
Contact and support
When is customer service available?
Our online customer service team answers email Wednesday to Friday, 1 to 6 pm Pacific. We are closed Mondays and Tuesdays.
How soon will I hear back?
Please allow 24 to 72 hours for a reply. Please do not send several messages in the same thread: each new one moves your message to the end of the line and delays the reply.